Your financial security is one of Fox Chase Bank's primary concerns. We strive to keep your personal identity and your banking assets safe and secure. Yet, we need your help too. The information in this section is provided to help you do your part in securing your personal identity and your banking assets. Check back often, to get the latest news, up to date videos and to learn tips for protecting yourself and your finances.
The threat of ransomware* continues to grow due to the easy availability of the tools needed to develop it as well as the potential for extorting large sums of money from businesses. Several companies have reported being victimized by such ransomware recently.
Currently observed ransomware uses strong encryption to render victims’ files unreadable until the attackers are paid, often in Bitcoin, and release the encryption keys. In a new scheme, cyber criminals attempt to infect a company’s whole network with ransomware and constantly monitor the network so they can locate and delete backup copies of data and other files.
Precautionary measures to mitigate ransomware threats include:
*Ransomware definition: A type of malicious software designed to block access to a computer system until a sum of money is paid.November 2014
Dridex is the latest in a string of online banking viruses and malware. Dridex is related to the malware known as Zeus, designed to help attackers steal users' banking credentials.
Dridex uses an old-fashioned method of attack, using “macros” (electronic instructions that make computers launch into tasks) embedded in Microsoft Word documents.
Dridex works like this: hackers send high-volume email phishing attacks, sometimes appearing to be from trusted companies. The emails contain attachments, typically Microsoft Word documents, which appear to the unsuspecting user to be an invoice or some other financial document. Users click on the document which unleashes malware onto their computers, where it finds files or activity related to online banking and steals online-banking usernames and passwords. Then, through a phony bank website or a fake pop-up window, the attackers trick users into giving additional personal data such as Social Security numbers.
Tips for protecting against Dridex:
If you believe you have been the victim of a Dridex or are unsure about the authenticity of any correspondence related to a Fox Chase Bank service please contact Customer Care at 866-369-2427 option 1.October 2014
The protection and security of your banking information is our highest priority. We want to share with you some important reminders regarding the use of your Fox Chase Bank Visa Check Card ("debit card"):
1. Use your PIN for debit card transactions to reduce the risk of fraud: Due to the large number of card data thefts from merchants, such as those at Target & Home Depot, we suggest you enter your PIN (Personal Identification Number) rather than using your signature when making debit card purchases. Should you decide to sign for your transaction and be declined, please try your purchase again using the "debit" button.
2. Planning to Travel? We want your next trip to be as hassle free as possible: To help prevent interrupted service with your Fox Chase Bank debit card, please notify us prior to traveling outside of the tri-state area (PA, NJ, DE). Notifying us will help to ensure your debit card purchases are not blocked by our FraudWatch service. Without notification of your travel usage of your debit card could be blocked for transactions that are different from your normal spending habits. To notify us of your travel plans, simply call Fox Chase Bank Customer Care at 866-369-2427 or visit your local branch before leaving for your trip.
If you have any questions, please do not hesitate to contact Customer Care at 866-369-2427 Monday-Friday 8:00am-6:00pm, Saturday 9:00am-1:00pm. Thank you for banking with Fox Chase Bank.
You may have heard about the Shellshock (BASH) computer systems vulnerability in recent news reports. As with any issue of this type, your security is our top priority at Fox Chase Bank.
The protection and security of your personal information is our highest priority. Due to the large number of merchant compromises, such as those at Target & Michaels, our fraud detection software which monitors debit card transactions may require you to enter your PIN (Personal Identification Number) rather than using your signature when making debit card purchases.
To help protect you from fraud we may occasionally block signature based transactions at certain merchants or locations inside and outside our service area.
Should your card transaction using your signature be declined, please try your purchase again using “debit” and key in your PIN.
In addition, if you will be traveling, we recommend you notify us regarding the VISA® debit card(s) you plan to use. This travel notification will help to ensure your authorized debit card purchases are not blocked by our Fraudwatch service.
We apologize for any inconvenience this may cause. If you have any questions, please do not hesitate to contact Customer Care at 866-369-2427 Monday-Friday 8:00am-6:00pm, Saturday 9:00am-1:00pm.
Fox Chase Bank takes your online banking security seriously. We are monitoring developments related to the “Heartbleed” computer software bug that you may have heard about. We have analyzed our online banking services and at this time have not uncovered any vulnerabilities related to this bug. Rest assured that we are keeping a close watch on the situation and will keep you updated if we become aware of any additional developments.
As always, please keep in mind the following recommended practices: